Transitioning to a Hybrid Agile Delivery Model for a Leading Australian Utility Provider

A major Australian utility provider embarked on a significant transformation of its IT function, shifting from a traditional project-based structure to a more agile, squad-based model. At the same time, the organisation sought to implement a new demand management function, ensuring better alignment between IT and business priorities.

To support this shift, our team worked closely with leadership to redesign ways of working, optimise governance, and streamline delivery processes—laying the foundation for a more efficient and scalable technology function.

Our Approach

To enable this transformation, we designed and implemented a target-state operating model, focusing on key areas such as:

• Assessment & Co-Design – Evaluating current practices, facilitating collaborative design sessions, and defining new delivery models.

• Governance & Portfolio Management – Establishing squad structures, agile ceremonies, and a framework for portfolio-level decision-making and prioritisation.

• Delivery Methodology – Designing an end-to-end methodology, defining work breakdown structures, delivery phases, exit criteria, and role clarity for all initiatives.

• Demand Management & Planning – Implementing structured roadmapping and prioritisation processes to improve visibility and alignment across IT and business teams.

• Tooling & Documentation – Creating structured content to embed methodologies and support process standardisation.

• Metrics & Continuous Improvement – Introducing actionable performance metrics to track progress, measure delivery efficiency, and enable ongoing optimisation.

The Outcome

Within the first three months, these efforts resulted in:

• A comprehensive target-state operating model for IT and delivery teams

• Clear documentation of new processes, methodologies, and governance frameworks

• Improved alignment between IT and business objectives

• Enhanced demand management and prioritisation capabilities

• A structured roadmap for transitioning to an agile, squad-based structure

• Improved portfolio governance and project management practices

• Actionable metrics to track efficiency and drive continuous improvement

By embedding new ways of working and strengthening delivery governance, we’ve helped the organisation establish a modern, scalable IT function better positioned to support business objectives and long-term transformation goals.

Want to optimise your IT delivery function? Let’s chat.